If you have lost some transactions or your company file has gone corrupt, DON'T PANIC. This is a very rare situation which happens due to slow internet connection. You can easily recover your company file.
Here are various options to recover your data:
Recovery Procedure On Dropbox
(if company is syncing via Dropbox and file is corrupt or not opening):
1. Open Dropbox.com on PC/Laptop
2. Go to Apps folder > Book Keeper App folder
3. Find your company file > Click on it and choose > More > Version History
4. Find that file of yesterday which has maximum size and click restore against it. (KINDLY DO THIS STEP CAREFULLY)
5. Now open Book Keeper and verify your data.
Recovery Procedure On Dropbox
(if company file is missing or deleted):
1. Open Dropbox.com on PC/Laptop
2. On left side, click on Deleted Files
3. If you can see some file related to your company, example: your company name.db
4. Restore that file (check on your company file, and click Restore)
5. Restore all files related to your company
6. Now open Book Keeper in Windows and try to open these files via Open Company button
7. If you find the one file which has all your data, keep that file and you can delete rest all files
Recovery Procedure On BKWeb
(if company file is missing or deleted):
1. Open https://bookkeeperapp.net/log-me-in/ on PC/Laptop
2. Login with your subscription email id and password, and then click on My Company
3. If it shows your company, you can login in your company with admin password
4. In the left side menu, it will show you option to Download company file
5. Once you have downloaded, you can mail it to yourself or copy it to your device wherever you want
Recovery Procedure On Android:
1. Go to SD card/Internal memory of admin android device
2. goto Book Keeper folder > Auto Backup folder > it will have 10 backup of your company file, example:
company_1.db_bookkeeper_backup
company_2.db_bookkeeper_backup
company_3.db_bookkeeper_backup
3. Find that file of yesterday which has maximum size and click restore against it. (KINDLY DO THIS STEP CAREFULLY)
4. Now open Book Keeper and verify your data.
Recovery Procedure On iOS:
1. Open Demo Traders > Settings > Auto Backup
2. It will have 10 backup of your company file, example:
company_1.db_bookkeeper_backup
company_2.db_bookkeeper_backup
company_3.db_bookkeeper_backup
3. Find that file of yesterday which has maximum size and click restore against it. (KINDLY DO THIS STEP CAREFULLY)
4. Now open Book Keeper and verify your data.
Recovery Procedure On Windows:
* Open My Document in your computer > BookKeeperApp > Backup folder
* It has all your backup files, named as companyname_date_time.db_BookKeeper_Backup
ex: abc_10_11_2016_07_45.db_BookKeeper_Backup
* Find your file carefully depending on date/time of file and size of file.
Suppose you worked last around 7 PM, so search for file around 7 PM and of maximum size.
* Once you have got your file, copy this file to Desktop, verify your data
* then you can sync this or use in other device
If all of above method fails, then you need to restore from your backups you have taken manually.
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