Error while taking Backup on mail | Error while uploading file on Book Keeper Web

If you are receiving this type of error, while taking Backup of your company file on mail or while uploading your company file on Book Keeper web.

Don’t worry, it can be fixed easily by following simple steps:

Here are the steps:

1. Open our website, https://www.bookkeeperapp.net, and verify that it can be accessed from the system or not.
2. Need to install .NET Framework. 4.5.2 from this link: https://www.dropbox.com/s/3ywqdmjt0vcjgav/dotNetFramework-4.5.2.exe?dl=0

3. Check the default path of My Document's folder (make sure you have selected default path).
4. Make sure you have provided all the permissions to the My Document folder. You can check it from below steps:

• Go to My Documents folder > Properties > Security and granting all users access.      
• For Windows 10 or 11, Go to Settings > Folder Controlled Access > My Document Accessibility.

5. Try disabling Antivirus for 5-10 minutes and see if it working or not.

   If it works, you need to exclude documents folder from Antivirus.

   Check below link for "How to Exclude Book Keeper from Antivirus" Book Keeper Windows is Not Starting | Book Keeper Windows is Not Opening | Antivirus Issue | How to Unblock | Exclude Book Keeper from Antivirus | Excluding App from Antivirus on Computer – Book Keeper App (zendesk.com)

If you still need some help, write us at [e-mail]